A message to our subscribers
April 4, 2020
These are trying times and we continue to be out there working behind the scenes, climbing on roofs, upgrading our infrastructure, social distancing and monitoring health and safety in our interactions.
Yes, we are designated as an essential service but beyond that as a long standing family business we also know many of our subscribers by name and have a commitment as members of the community we serve. We appreciate the encouragement we receive daily from you and will begin posting these on our Facebook page (non-identifying).
Everything matters - from staying home and self isolating to showing encouragement and appreciation to each other. Thank you for your continued encouragement and for supporting our work in so many ways!
Stephen, Birgith, Shelby, Liz and Bradley
March 28, 2020
As an essential service we are focused on keeping the service running, adding capacity given the escalating demands, and completing repairs as needed. We are also fielding calls from families who need functional internet and will continue to complete installs; however, keeping our staff safe and healthy means that we are asking screening questions and avoiding entering the home/personal contact if possible - this may mean we ask you to assist as we pull cable through a wall or have you get the power supply sitting on your front step with instructions as to how to plug it in. If you are contemplating ordering the service, please review our contract, acceptable use and privacy policies on our website https://canadasurfs.info/downloads prior to staff coming out. Typically our staff would review this with you and this can still occur but over the phone. Please call us should you have any questions or concerns 780-669-1001. Stay home, stay safe and social distance - and we will continue working behind the scenes, your friends at canadasurfs.
March 21, 2020
Since we started delivering Internet in 2005, we have seen unprecedented challenges and natural disasters across the province including floods, wind storms and wildfire as well as challenging economic times and now a pandemic.
Reliable, affordable Internet services are critical in our day-to-day lives as well as to support the economy - especially now. We want to assure you that we are continually upgrading our network, responding to client calls and requests for service. This includes field work such as service upgrades and repairs as they arise. Our staff will continue to complete work outside your home as usual; should there be a need to interact with you or enter or your home, they will ask screening questions and require social distancing be maintained. As much communication as possible will be completed by phone.
We recognize you may require additional speeds and wish to remind you that we offer three unlimited packages and will work with you to develop a custom package should you need this. Additionally, we continue to respond to calls for service and continue to complete installations, again, taking care to ensure the safety our staff and clients. Should there be any service interruptions, please check our message on 780-669-1001 for updates.
These are difficult times. We are so thankful to be Canadians and Albertans and we will continue to work hard to do our part. Please stay safe and remain healthy and call if we can assist.
Your friends at Canadasurfs Internet,
Stephen, Birgith, Liz, Bradley and Shelby